Jane App EHR Review (2026)
Multi-discipline practice management with beautiful design and a massive practitioner community.
Vendor Assessment Scorecard
Weighted rubric using fit signals (deployment model, scope, pricing posture, certification, market maturity, and review rating), then calibrated to separate tiers more clearly.
Composite Score
8.4/10
Overview
Jane App is a cloud-based practice management and clinical documentation platform built for allied health and multidisciplinary clinics. Founded in 2012 in North Vancouver, British Columbia, Jane has grown to serve more than 200,000 practitioners across Canada, the United States, and internationally. Unlike most platforms in the behavioral health EHR space, Jane was not built for a single clinical specialty -- it was designed from the start to support physiotherapists, massage therapists, chiropractors, naturopaths, acupuncturists, mental health counselors, and other allied health professionals within a single, unified system.
That multi-discipline DNA is central to what makes Jane different. A clinic that employs a physiotherapist, a registered massage therapist, and a psychologist can run all three practices on one platform with shared scheduling, a single client portal, and unified billing -- something that most behavioral-health-only EHRs cannot do. Jane's interface is widely praised for its clean, modern design, and the company has built a reputation for unusually responsive customer support (what the Jane community calls "Jane magic").
Perhaps most notable is Jane's ownership structure. The company is bootstrapped and founder-led, with no private equity or venture capital investors. In a market where PE-backed rollups are reshaping the EHR landscape, Jane's independence means practitioners face no risk of the sudden price hikes, feature degradation, or forced migrations that can follow acquisitions. Jane reached a reported $1.8 billion valuation while remaining independent -- a rare achievement in healthcare SaaS.
For a broader comparison of where Jane fits relative to behavioral-health-specific platforms, see our behavioral health EHR comparison.
Key Features
Online Booking & Client Portal
Jane's online booking system is one of its strongest features. Clients can view available appointments across multiple practitioners and disciplines, book directly, and receive automated confirmation and reminder emails or texts. The booking page is customizable to match the clinic's branding and can be embedded on the practice website. The client portal allows patients to complete intake forms, view upcoming appointments, access telehealth sessions, and make payments -- all without downloading an app.
Multi-Discipline Scheduling
The scheduling module supports complex multi-practitioner, multi-location, and multi-discipline configurations. Staff calendars can be viewed side by side or by location. Jane handles individual appointments, group classes (such as yoga or group therapy sessions), and waitlist management. Practitioners can set their own availability, block off time, and manage recurring appointments. For clinics that span multiple disciplines, this flexibility eliminates the need for separate scheduling tools.
Charting & Clinical Documentation
Jane includes customizable chart templates that can be tailored to different disciplines. Physiotherapy clinics can use SOAP-format templates with body diagrams, while mental health practitioners can configure progress note templates suited to talk therapy. Charts support text, checkboxes, dropdowns, body diagrams, and file attachments. Templates can be shared across a practice or personalized by individual practitioners.
Integrated Payments (Jane Payments)
Jane Payments is the platform's built-in payment processing system. It supports storing cards on file, charging at the time of service, processing outstanding balances, and issuing receipts. Payments are integrated directly into the scheduling and billing workflow, reducing manual reconciliation. Jane Payments also supports online payment through the client portal, so patients can settle bills without calling the office.
Insurance Billing (US & Canadian)
Jane supports insurance billing for both Canadian provincial health plans and US commercial insurance. For Canadian practices, Jane handles direct billing to provincial plans in many provinces. For US practices, Jane offers electronic claim submission, ERA/EOB posting, and basic accounts receivable tracking. The billing module handles standard CMS-1500 claim generation and supports common CPT and ICD-10 codes used in allied health and mental health.
Telehealth
Built-in video telehealth is included with Jane at no additional cost on most plans. Patients join sessions through the client portal via a browser link -- no software download required. The telehealth module integrates with scheduling so virtual appointments appear alongside in-person visits on the calendar, and clinicians can document sessions in real time.
Intake Forms & Waitlist Management
Jane allows clinics to create custom intake forms that are sent to clients automatically before their first appointment. Forms can collect demographics, health history, consent signatures, and insurance information. The waitlist feature allows clinics to manage clients who want to be notified when earlier appointments become available, reducing no-show gaps and improving schedule utilization.
Staff Scheduling & Multi-Location Support
For group practices and multi-location clinics, Jane provides staff scheduling tools that manage practitioner availability across locations. Practitioners who work at multiple sites can have their schedules coordinated to avoid conflicts. Administrative staff can view and manage all locations from a single dashboard.
Pros
- Beautiful, modern interface. Jane's UI is consistently praised as one of the best-designed practice management platforms on the market. The clean layout reduces cognitive load and makes daily workflows faster for both clinicians and front-desk staff.
- True multi-discipline support. Unlike behavioral-health-only platforms, Jane handles physiotherapy, massage, chiropractic, naturopathy, acupuncture, and mental health in a single system. Multidisciplinary clinics do not need separate tools for different provider types.
- Exceptional customer support. Jane has built a strong reputation for responsive, knowledgeable support. The community refers to it as "Jane magic" -- real human support that actually resolves issues quickly. This matters when you are stuck in the middle of a billing problem or clinical workflow.
- Bootstrapped and independent. No private equity investors, no venture capital pressure. Jane is founder-led and profitable, which means no risk of the acquisition-driven disruptions that have affected other EHR platforms. The company's incentives are aligned with practitioners, not investors.
- Large, active community. With over 200,000 practitioners on the platform, Jane has a massive user base. This translates to active community forums, shared templates, third-party guides, and a wealth of peer knowledge that smaller platforms cannot match.
- Canadian and US billing support. One of the few platforms that handles both Canadian provincial health plan billing and US commercial insurance claims. Practices that operate in both countries -- or Canadian practices that see US patients -- have a single billing workflow.
- Strong online booking. The client-facing booking page is polished, customizable, and supports multi-practitioner, multi-location scheduling. Clients can self-book, join waitlists, and complete intake forms before arriving -- reducing front-desk workload significantly.
- Affordable entry price. Starting at approximately $54 USD per provider per month, Jane is competitively priced compared to behavioral health EHRs that charge $100+ per provider. All plans include core features like charting, scheduling, and telehealth.
Cons
- Not purpose-built for behavioral health. Jane is a multi-discipline platform, not a behavioral health EHR. It lacks SUD-specific workflows like ASAM criteria assessments, 42 CFR Part 2 compliance tools, bed management, residential census tracking, and level-of-care management. Practices with complex behavioral health needs will hit limitations.
- No e-prescribing. Jane does not include e-prescribing or EPCS functionality. Practitioners who prescribe medications -- including psychiatrists and psychiatric NPs -- will need a separate prescribing tool. This is a dealbreaker for prescribing clinicians.
- Limited clinical decision support. Jane does not offer built-in measurement-based care tools (PHQ-9, GAD-7 trending), drug interaction alerts, or AI-assisted clinical documentation. Practices that rely on structured outcome tracking will need to manage it manually or use a separate tool.
- US insurance billing is less robust. While Jane supports US insurance claims, the billing module is not as deep as what dedicated US behavioral health platforms offer. Practices with complex insurance-heavy billing -- multiple payers, high denial rates, or detailed AR management -- may find Jane's billing capabilities insufficient compared to TherapyNotes or SimplePractice.
- Not ONC-certified. Jane lacks ONC certification, which means it cannot support Promoting Interoperability (formerly Meaningful Use) reporting under MIPS. Practices that need this certification for regulatory compliance or incentive payments will need to look elsewhere.
- Canadian origin can mean US-specific features lag. Jane's roots are in the Canadian healthcare market, and some US-specific features (insurance billing, compliance workflows) have historically taken longer to develop. US-focused practices should verify that the features they need are fully supported before committing.
Pricing
Jane App offers transparent, per-provider pricing with no setup fees. Plans start at approximately $54 USD per month per provider, with pricing increasing based on the plan tier and number of staff accounts. Key pricing considerations include:
- Base plan: Includes scheduling, charting, online booking, client portal, telehealth, and basic reporting. This covers the core functionality most solo practitioners and small clinics need.
- Higher tiers: Add features like additional staff accounts, priority support, advanced online booking customization, and expanded insurance billing capabilities.
- Jane Payments: Integrated payment processing is available on all plans. Transaction fees apply (percentage-based, competitive with standard merchant processing rates).
- No long-term contracts: Jane offers month-to-month billing with no lock-in. Practices can cancel at any time without penalty.
Compared to competitors: SimplePractice starts at $49/month, TherapyNotes starts at $69/month, and BreezyNotes uses custom pricing. Jane's entry price is competitive, particularly given that telehealth and online booking are included in the base plan rather than treated as add-ons. For a deeper look at how EHR pricing works across the market, see our EHR cost guide.
Who Should Use Jane App
Strong Fit
- Multidisciplinary allied health clinics that employ practitioners from different specialties (physiotherapy, massage, chiropractic, mental health) and need a single platform for all of them.
- Physiotherapy and massage therapy practices looking for a polished scheduling, charting, and billing platform with strong online booking and client portal features.
- Mental health therapists and counselors who want a beautifully designed, easy-to-use platform and do not need e-prescribing, PDMP integration, or SUD-specific workflows.
- Canadian practices that need provincial health plan billing alongside private pay and commercial insurance.
- Solo practitioners who want an affordable, all-in-one platform (scheduling, charting, billing, telehealth, online booking) without managing multiple vendor relationships.
- Practices that value vendor independence. Jane's bootstrapped, founder-led structure means no PE acquisition risk. If long-term platform stability matters to you, Jane's ownership model is a genuine differentiator. See our analysis of EHR acquisitions for why this matters.
Not the Best Fit
- Substance use disorder treatment centers that need residential census tracking, bed management, ASAM-criteria workflows, 42 CFR Part 2 compliance tools, and level-of-care management. Jane does not have these features.
- Psychiatrists and psychiatric NPs who prescribe medications. Jane has no e-prescribing, no EPCS, and no PDMP integration. Prescribing clinicians need a platform built for medication management.
- Practices that need ONC certification for Promoting Interoperability reporting or MIPS compliance. Jane is not ONC-certified.
- US practices with complex insurance billing. While Jane supports US insurance claims, practices with high volumes of commercial insurance billing, complex denial management, or detailed AR workflows may outgrow Jane's billing module. TherapyNotes and SimplePractice offer deeper US billing functionality.
- Large behavioral health organizations (50+ providers) that need advanced interoperability, HIE connections, and enterprise-grade reporting. Jane targets solo-to-midsize practices, not enterprise deployments.
For a side-by-side breakdown of how Jane compares to behavioral-health-specific EHR platforms, see our behavioral health EHR comparison. For guidance on selecting the right EHR for your practice type, see our EHR selection process guide.
Implementation
Jane App is a cloud-based platform with no software to install or servers to maintain. Implementation is generally faster and simpler than most EHR deployments:
- Account setup and configuration (Day 1-3): Create the practice account, add practitioners, configure scheduling preferences, set up service types, and customize the online booking page. Jane's setup wizard guides clinics through the core configuration steps.
- Template customization (Day 3-7): Build or customize chart templates for each discipline in the practice. Jane provides starter templates for common specialties, which can be modified to match existing documentation workflows.
- Billing configuration (Day 5-10): Set up insurance payers, fee schedules, and payment processing (Jane Payments). For Canadian practices, configure provincial health plan billing. For US practices, set up clearinghouse connections for electronic claim submission.
- Data migration (Week 1-2): Jane supports importing patient demographics and basic records from CSV files. Migrating from another EHR may require manual data transfer for clinical notes, depending on the source system. Jane's support team assists with migration planning.
- Training and go-live (Week 2-3): Jane provides onboarding resources including video tutorials, live webinars, and one-on-one support sessions. Most practitioners become comfortable with core workflows within a few days of active use. The learning curve is gentle compared to more complex EHR platforms.
Total implementation time ranges from 1 to 3 weeks for most practices -- significantly faster than behavioral health EHRs that require extensive clinical configuration. Larger multi-location clinics may need additional time for billing setup and template customization across disciplines.
Frequently Asked Questions
Is Jane App good for mental health practices?
Jane App can handle mental health practices, but it is not purpose-built for behavioral health. It works well for therapists and counselors who need scheduling, charting, telehealth, and basic insurance billing. However, it lacks SUD-specific features like ASAM criteria workflows, 42 CFR Part 2 compliance tools, bed management, and e-prescribing. Practices with complex behavioral health needs should evaluate purpose-built alternatives.
How much does Jane App cost?
Jane App pricing starts at approximately $54 USD per month per provider. Pricing varies by plan tier, with higher tiers adding features like additional staff accounts, online booking customization, and priority support. Jane does not charge setup fees, and all plans include core features like charting, scheduling, and telehealth. Prices are listed in Canadian dollars on Jane's website, so be sure to convert when comparing to US-based competitors. See our EHR cost guide for broader pricing context.
Is Jane App a Canadian company?
Yes. Jane App was founded in 2012 and is headquartered in North Vancouver, British Columbia, Canada. The platform supports both Canadian and US billing workflows, including Canadian provincial health insurance plans and US commercial insurance claims submission. Jane is a bootstrapped, founder-led company with no private equity backing, which is increasingly rare in the healthcare software market.
How does Jane App compare to SimplePractice?
Jane App and SimplePractice are both popular practice management platforms, but they serve different primary audiences. Jane is built for multi-discipline allied health clinics (physiotherapy, massage, chiropractic, mental health), while SimplePractice is more focused on mental health and therapy practices. Jane offers stronger multi-practitioner and multi-discipline scheduling, while SimplePractice has deeper behavioral health documentation templates and a larger US-focused insurance billing network. Jane is also bootstrapped and independent, while SimplePractice has taken outside investment.
Does Jane App support telehealth?
Yes. Jane App includes built-in telehealth video functionality at no extra cost on most plans. Patients can join video sessions directly through the client portal without downloading additional software. The telehealth feature integrates with the scheduling and charting workflow so practitioners can document during or immediately after virtual visits.
Is Jane App ONC-certified?
No. Jane App is not ONC-certified. This means it does not meet the federal government's standards for Promoting Interoperability (formerly Meaningful Use) reporting under MIPS. Practices that need ONC certification for regulatory compliance or incentive programs should consider alternatives like TherapyNotes that offer ONC certification.
Verdict
Jane App is not a behavioral health EHR -- and that is actually the point. It is a beautifully designed, multi-discipline practice management platform that happens to work well for mental health practitioners who do not need the specialized clinical features that behavioral health platforms provide. Its strength lies in breadth: the ability to support physiotherapy, massage therapy, chiropractic, naturopathy, acupuncture, and counseling practices within a single, unified system that clients and practitioners genuinely enjoy using.
The bootstrapped, founder-led ownership model is a meaningful differentiator in a market increasingly dominated by private equity acquisitions. When practitioners sign up for Jane, they are betting on a company whose incentives are aligned with building a product people love, not maximizing returns for investors on a 3-5 year timeline. With over 200,000 practitioners and a $1.8 billion valuation achieved without outside capital, Jane has proven this model works.
The trade-offs are clear. No e-prescribing means psychiatrists and psychiatric NPs should look elsewhere. No ASAM workflows, bed management, or 42 CFR Part 2 tools means SUD treatment centers need a purpose-built platform. The US insurance billing module, while functional, lacks the depth of competitors like TherapyNotes and SimplePractice. And the lack of ONC certification rules out practices that need Promoting Interoperability compliance.
But for its target users -- allied health clinicians, multidisciplinary clinics, and therapy practices that want a modern, well-supported platform from an independent company -- Jane is one of the strongest options available in 2026. The combination of design quality, multi-discipline flexibility, community size, and corporate independence is unmatched in this segment of the market.